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Canadian airlines will be billed $790 per customer complaint resolved, transportation agency proposes

Updated: Sep 26, 2024

The Globe and Mail (September 19, 2024) -- Airlines will be billed $790 for every customer complaint the industry regulator resolves – whether in the passenger’s favour or not, according to a proposal from the Canadian Transportation Agency.


The CTA has opened a one-month consultation on the proposed charges, which would apply to valid customer complaints that have been processed and closed by the agency.


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